1. Service Description
Adrian's Headlight Restoration ("we," "us," or "our") provides mobile exterior headlight lens restoration services in the Charlotte, NC metropolitan area. Our service removes oxidation, yellowing, and haziness from the outside surface of headlight lenses and applies a UV protective clear coat. By booking or requesting our services, you agree to these Terms of Service.
This service is strictly limited to the exterior lens surface only. We do not repair internal condensation, internal hazing, cracks, chips, deep scratches, broken housings, or any damage to the interior of the headlight assembly. Customers should understand these limitations before booking.
All services are performed on-site at your chosen location. Results may vary depending on the age, condition, and material of your vehicle's headlight lenses.
2. Bookings & Appointments
Booking requests submitted through our website are not confirmed until we contact you directly to schedule a specific date and time. We will respond within 5 minutes during business hours.
You must be present or have an authorized representative present at the service address when the service is performed. You are responsible for ensuring access to the vehicle.
3. Payment
Payment is due at the time of service, after the work has been completed to your satisfaction. We accept cash, Venmo, Zelle, and major credit cards.
Prices listed apply to both front headlights. The service covers both front headlight lenses only unless add-ons are selected.
4. Cancellations & Rescheduling
You may cancel or reschedule your appointment at no cost by calling us at 980-372-5899 or emailing adrianheadlightrestoration@gmail.com at least 2 hours before your scheduled appointment time.
We reserve the right to decline, reschedule, or cancel appointments due to weather conditions such as rain, extreme humidity, or extreme heat that would negatively affect the quality of the restoration, as well as equipment issues or other unforeseen circumstances. We will notify you as soon as possible in such cases.
If a restoration is performed and results are negatively impacted by unexpected weather conditions that develop during or immediately after service, we will rebook the service at no additional charge.
5. Paint & Surrounding Surface Liability
During the restoration process, adhesive tape is applied to surfaces surrounding the headlight lens — including paint, bumpers, trim, and chrome — to protect them from the sanding and coating process. We take every precaution to use appropriate tape and apply and remove it carefully.
However, by booking our service the customer acknowledges and agrees to the following:
We are not liable for any paint lifting, peeling, chipping, or damage to surrounding surfaces that occurs during tape removal if that paint was already weakened, chipped, thin, previously repaired, poorly adhered, or otherwise compromised prior to our service. It is the customer's responsibility to disclose any known paint damage, prior body work, or weak paint near the headlight area before service begins. If significant paint weakness or damage is visible near the headlight area prior to service, we reserve the right to decline service or require the customer to sign an additional acknowledgment before proceeding.
Any paint disturbance resulting from tape removal on factory-condition, undamaged paint will be addressed at our discretion. We are not responsible for pre-existing paint conditions we were not informed of before beginning work.
6. Warranty
All completed restorations include a limited UV warranty — restoration lasts 3-5+ years, with 5 years for exotic vehicle restorations, semi-truck / Freightliner services, or any restoration with the 5-Year Warranty Upgrade add-on.
Full coverage details, exclusions, and the claim process (including the required video documentation) are outlined on our Warranty Policy page, which forms part of these Terms.
7. Satisfaction Guarantee
We stand behind our work. If you are not satisfied with the results, please let us know before we leave so we can address any concerns on the spot.
No refunds will be provided after payment has been collected unless a specific issue is verified by us within 48 hours of the service.
8. Limitation of Liability
We are not responsible for pre-existing damage to your vehicle, including scratches, chips, or cracks that existed prior to service. We will document and notify you of any pre-existing damage before beginning work.
Our total liability for any claim arising from our services shall not exceed the amount paid for the original service. We are not liable for any indirect, incidental, consequential, or punitive damages of any kind.
9. SMS/Text Messaging Program
Program Name: Adrian's Headlight Restoration. For the purposes of these Terms of Service, the Program Name refers to the business name operating the SMS messaging program.
- Program description: By checking the opt-in boxes on our booking or contact forms, you agree to receive text messages from Adrian's Headlight Restoration. Service messages include booking confirmations, appointment reminders, follow-up reminders, and service updates. Marketing messages, if you separately opt in, include special offers, discounts, and new product updates. Consent is optional and is not required to purchase any service.
- Age requirement: You must be 18 years of age or older to use this SMS service.
- Opting out: You can cancel the SMS service at any time. Simply text "STOP" to the number that messages you. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- Help: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to adrianheadlightrestoration@gmail.com or 980-372-5899.
- Carrier liability: Carriers are not liable for delayed or undelivered messages.
- Rates & frequency: As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
- Privacy: For privacy-related inquiries, please refer to our Privacy Policy.
- Compliance: Our messaging program follows the CTIA Messaging Principles and Best Practices and applicable industry standards.
- Legal compliance: This program complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws governing text messaging.
10. Agreement
By booking and paying for services from Adrian's Headlight Restoration, the customer agrees to all terms outlined in this policy and the Warranty Policy.
11. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.
12. Contact
If you have any questions about these Terms, contact us at:
Phone: 980-372-5899
Email: adrianheadlightrestoration@gmail.com