1. Information We Collect
When you submit a booking request or a message through our contact form, we collect the following information:
- Full name
- Phone number
- Email address
- Vehicle make, model, and year
- Service address
- Selected service package
- Any additional notes or messages you provide
- Your text message opt-in choices and the date you made them
We may also collect standard website analytics data (such as page views) through our hosting provider.
2. How We Use Your Information
We use the information you provide solely to:
- Contact you to confirm and schedule your service appointment
- Perform the requested headlight restoration service
- Respond to questions you send us
- Follow up regarding your service experience
- Send promotional text messages, only if you separately opted in to receive them
We do not send unsolicited messages or emails.
3. SMS/Text Messages
Adrian's Headlight Restoration offers two optional text message programs. You can opt in to either, both, or neither:
- Service messages: booking confirmations, appointment reminders, follow-up reminders, and service updates.
- Marketing messages: special offers, discounts, and new product updates.
Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. Reply HELP for assistance, or call us at 980-372-5899.
Text message consent is optional and is not required to purchase any service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Storage
Your information is stored securely in our database provided by Supabase, which uses industry-standard encryption and security practices. Data is stored on servers located in the United States.
We retain booking records for up to 2 years for business record-keeping purposes, after which they are permanently deleted.
5. How We Protect Your Information
Adrian's Headlight Restoration does not sell, rent, or trade your personal information. Your information is used only by our business to provide the services you request.
We may disclose information only when required by law or legal process, or to protect our rights or the safety of others.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
To exercise any of these rights, contact us directly at the information below.
7. Cookies
Our website does not use tracking cookies or advertising cookies. Basic session cookies may be used by our hosting provider for technical functionality.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Phone: 980-372-5899
Email: adrianheadlightrestoration@gmail.com
Location: Charlotte, NC